What is a chatbot?

A chatbot is an artificial intelligence (AI) program that can simulate a natural language conversation (or chat) with a user via messaging apps, blogs, mobile apps, or by phone.

Why are chatbots relevant?

One of the most advanced and promising expressions of interaction between humans and machines is also described as a chatbot. However, from a technical point of view, a chatbot reflects only the natural evolution of a Natural Language Processing (NLP) question answering device. One of the most popular examples of natural language processing used in the end-use applications of different businesses is to formulate answers to questions in natural language.