Market Overview

The global cloud PBX market is witnessing constantly rising revenues. Cloud PBX (CPBX) adds features to existing infrastructure for every service operator and provider. Lean and self-sufficient CPBX features outstanding simplicity & great usability and easily scales to multiple PBX phone systems, allowing customers to experience voice-over IP and cloud calls.

With CPBX, telcos offer next-generation access and provide cloud communication services to businesses. Rising customers' demand for high-quality and easy-to-use hybrid PBX solutions from telcos and enterprises boosts market value. Due to the significant transition from on-site to cloud environments, the market is projected to witness vast traction in the next few years.

Cloud PBX Market size is Predicted to Reach US$ 68.4 Billion by 2030 Registering a CAGR of 21.43%. The key driving behind the market rise is the proliferating digital transformation and cloud infrastructure across industries to incorporate cloud-hosted platforms and services into their organizational structure.

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Global Cloud PBX Market - Competitive Analysis

Fiercely competitive, the cloud PBX market appears fragmented due to the competitive landscape formed by many notable players and new entrants. Product launch, agreement & partnership, M&A, and expansion are the key strategic initiatives traced from the recent proceedings in the market.

Major Players

Players leading the cloud PBX market include Microsoft Corporation (Skype - US), Nextiva Inc. (US), RingCentral Inc. (US), Avaya Inc. (US), Barracuda Networks Inc. (CudaTel - US), Vonage America Inc.(US), Cisco system Inc.(US), D-Link System Inc. (Taiwan), Allworx Corporations (US), BullsEye Telecom Inc. (US), Mitel Networks Inc. (Canada), MegaPath Inc. (US), NEC Corporation (Japan), and Panasonic Corporation (Japan), among others.

Cloud PBX Market – Segmentations

The cloud PBX market analysis is segmented into services, organization size, end-users, and region. The service type segment is sub-segmented into managed services, professional services, network services, IT, and cloud services. The organization size segment is sub-segmented into small & medium enterprises (SMEs) and large enterprises.

The end-user segment is sub-segmented into real estate, BFSI, healthcare, government, retail, and others. The region segment is sub-segmented into Asia Pacific, Americas, Europe, and rest-of-the-world.

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Cloud PBX Market – Regional Analysis

North America dominates the global cloud PBX market. The largest market share is attributed to major cloud telephony solution & services providers and well-established IT infrastructure, delivering enterprise applications & services seamlessly.

Besides, the increasing adoption of cloud-based IT services among many organizations positively influences market growth. Moreover, heavy investments made by major industry players and mobile service providers drive regional market growth. The US, Canada, and Mexico are the leading cloud PBX markets in the region.