Cloud PBX technology has brought a revolution in the world of communications, but the success rate of this technology in businesses when compared to the prior pandemic era is higher, encouraging a modern remote working model. Ok, indeed we expect our readers to be well-known about the remote working meaning, it is nothing but working from home or out of the office desk.

So, businesses implementing cloud PBX solutions is a powerful touch base, or say it is a must-have tool for remote working, how? Read this article and then you will get the answer.

Business staff must have access to a reliable method of communication no matter where they are and for these workers, Voice over Internet Protocol (VoIP) is a vital communication tool that transmits data over the Internet as opposed to the conventional analog channels.

  • A VoIP communication and collaboration platform can be used for more than simply voice calls, including chat, video conferencing, file sharing, and archiving. 
  • It has the potential to make telecommuting practical and enable real-time communication between your personnel and clients. 
  • They can start video calls right away, which can make it easier for distant teams to collaborate without being physically present.
  • Additionally, by rapidly sharing files and enabling numerous people to edit and comment, they can collaborate on projects. 
  • It is the same kind of activity that was formerly restricted to conference tables and with this freedom, your staff can now work more productively and efficiently.
  • Additionally, it is very inexpensive, much more so than traditional phone systems, which call for hardware and technology. 
  • VoIP uses the cloud, which eliminates the expense of installing, maintaining, and upgrading hardware.

Additional Advantages of VoIP for Remote Workers

  1. Encourages mobile working:

VoIP enables mobile working, which is appealing for individuals in roles like sales where travel is a regular occurrence, and they can use this technology to communicate just like they would at home or in the office.

Smartphones and VoIP systems can work together to keep users informed of incoming calls, new tasks, and other information.

  1. Central Information Hub

Determining major hubs for information is one of the main challenges for a remote workforce. Employees can achieve this by organizing papers and data on a VoIP platform and with accessibility and a single source of truth, there is no need for continuous email exchanges where each document is changed separately. Businesses won't miss any updates or comments if you have a central center, and workflows will be more efficient.

  1. Greater Productivity

VoIP platforms are made to enable remote workers to complete more tasks more quickly as it enables rapid communication, allowing your workers to get input and hasten decision-making. There is also the matter of time as an employee can avoid the commute if they can work from home occasionally and they have more time to work without interruptions on projects.

  1. Greater dependability

You'll have considerably more reliable and high-quality communication with VoIP as it is not at risk of going down due to hardware faults because it operates in the cloud. Additionally, the majority of VoIP service providers have high uptime rates and may reroute calls in the event of a failure.

  1. Improved Security

VoIP is a safe method of data sharing and communication as the data is kept private and safe, because the system is constantly upgraded to the most recent version, cyberattacks are made more difficult. Instead of worrying about whether an internet source is a secured network, you can make sure that everything stays inside your protected environment because your employees will be using VoIP through a VPN.

  1. Scalable Infrastructure

Setting up a specialized infrastructure at each employee's house is not practicable once the work-from-home concept has been established. Fortunately, by utilizing the cloud-based work-from-home phone solution, you will be able to create the necessary IT infrastructure quickly and easily by installing VoIP phone systems at each employee's home.

IP phones and broadband internet are the only investments you will need to make; both can be found readily and employee who has access to these basic tools will be able to call clients and receive calls, as well as participate in internal communication via the unified communication system. Furthermore, the company won't have to start by making a significant investment in a premium service plan as it can adjust resources and services to the expansion.

  1. Outstanding Portability

You can take calls from any smart device, such as a computer or smartphone, using a cloud-based work-from-home phone system. All you need is an IP phone and a reliable internet connection which will enable you to respond to calls and always assist clients, encouraging remote working.

A remote office phone system's level of portability boosts the advantages, including enhanced customer satisfaction, increased productivity, brand improvement, and more. In short, greater portability will guarantee that operations won't be negatively impacted by remote working and that every incoming contact will always be answered.

  1. Ensures Quality Dialogue

For seamless internal communication and top-notch client service, a faultless communication system is a fundamental prerequisite. Businesses can achieve this goal by utilizing work-from-home phone solutions that enable them to conduct internal communication or customer support tasks efficiently. All agents, including those working remotely, are informed of client contacts and actions taken for each case because of the cloud-based work-from-home phone solution's unified communication. This not only stops agents from dealing with the same client simultaneously, but it also guarantees that there is no communication breakdown or that the client consistently delivers the same information regardless of which agent is working on the case.

  1. Cost reduction

As mentioned earlier, purchasing a remote office phone system allows setting up the required IT infrastructure at each employee's location quickly and easily, unlike conventional phone systems, you won't need to buy a lot of hardware or keep it up-to-date.

Additionally, you will save a ton of money on calls, and employ VoIP for remote workers as neither you nor your staff will be responsible for maintaining the VoIP providers' cloud-based phone system instead, it will be the VoIP service provider's responsibility to handle it.

Work-from-home phone solutions also give businesses the ability to start with a basic plan and gradually scale up or down the service package through the expansion of the business because they are scalable solutions. 

  1. System Uptime of 99.99%

In a work-from-home environment, the agents are geographically dispersed around the area, so the system must always be functional it would need to be repaired and maintained at each location, which would be difficult and expensive. Fortunately, internet-based work-from-home phone solutions offer 99.99% system uptime with little to no system failure and it has considerably fewer power interruptions and is immune to natural disasters when compared to conventional phone lines. Each of these elements helps to a great extent to decrease system downtime or inoperability and to offer a seamless experience.

  1. Successful Team Cooperation

Work-from-home phone solutions offer strong collaboration platforms that let users share files and archives with ease in addition to superb communication. Multiple users can edit and organize shared documents, facilitating more effective and fruitful collaboration. As everyone is updated on all changes, this collaborative platform establishes a central center of information, removing the need for constant back-and-forth editing of individual documents.

  1. Effectively communicate

As was already said, real-time data sharing allows team members to stay informed about each case's developments and better understand how it is progressing. It stops them from telling the client a lie or doing something else entirely as real-time collaboration makes it possible for teams to work more successfully and efficiently.

Now that you're sure that you’re remote working team will greatly benefit from VoIP, let's find out how to sign up for one.

The best phone system for remote workers, Vitel Global Communications, makes it much simpler than you might imagine getting started with a remote office phone system. All you have to do is adhere to the instructions below:

Step 1: Sign up for the Vitel Global communication account and log in with your credentials.

Step 2: Select the target nation by clicking the 'Add Number' link on the dashboard.

Step 3: Sort the virtual numbers according to your preferences and select the top virtual number from the pool of virtual numbers.

Step 4: Decide on a package based on your needs and submit your payment.

Step 5: Assign phone extensions to your calling needs or processes.

Step 6: Instruct your staff on how to use the virtual business phone system.

Step 7: Record and upload your greetings 

Step 8: Begin placing and answering calls.

The Bottom Line: 

Working remotely is a cutting-edge type of employment that is advantageous to businesses and employees alike. Businesses must, however, invest in sophisticated communication systems as well as other remote office tools and technology, such work from home phone solutions, to prevent a decline in productivity and performance and our cloud PBX solutions offered by Vitel Global Communications is the most affordable, reliable phone systems that achieve magnificent results.